To cancel an order on Takealot, visit their cancellation page here and make a request. You will need to provide an order number, your full name, email address and any other information that may be useful.
If you have not yet paid, the order will simply be cancelled. “You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery,” the company states.
If you have already paid and wish to return the product, you have the option of receiving a credit or a full refund. Returns are only possible where your order adheres to Takealot’s Return Policy, which you can read in full here.
According to the policy, you can return an unwanted product at no charge as long as:
- It is undamaged and unused, with the original labels and stickers still attached.
- Save for Unboxed Deals, reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
- It is not missing any accessories or parts.
- You log a return on the Takealot website within 30 days of delivery or collection. After 30 days, you can only return a product if it is defective.